Tackling anti-social behaviour

We believe that all our tenants have the right to live the way they choose, so long as they do not spoil the quality of life of others.

We define anti-social behaviour as being which causes annoyance, nuisance or disturbance to any other person in the area.

Examples of anti-social behaviour can range from rubbish dumping and playing music too loudly to more serious criminal activity like vandalism, threatening behaviour, domestic violence or drug dealing.

We aim to make all our developments peaceful and secure places to live and do so by working in partnership with residents and other agencies to:

• Take action against any form of anti-social behaviour.
• Respond to complaints quickly, sensitively and consistently.
• Offer support to victims and take action against those responsible.
• Promote initiatives that focus on the prevention of anti-social behaviour including mediation, multi-agency partnerships and the use of tools such as Acceptable Behaviour Agreements.

Residents' Obligations: All residents are asked to be considerate and not cause nuisance or disturbance to others. If they do, we may consider taking action against them. Leaseholders are also advised to follow the obligations set out in their lease.

Our Obligations: We encourage people to solve differences themselves if possible. However, we will get involved and work closely with them and other agencies to tackle more serious incidents of anti-social behaviour. If either the victim or the alleged offender is a Castle Morpeth Housing resident then we will investigate and take appropriate action.

Reporting anti-social behaviour: If you find that you are unable to resolve a problem yourself, a confidential report can be made by you, or on your behalf. When we have received your complaint, someone will contact you within two working days to arrange an interview to discuss the matter further. In the case of an emergency, such as the threat of or actual violence, an interview will normally be carried out within 24 hours.