Residents' Obligations: All residents are asked to be considerate and not cause nuisance or disturbance to others. If they do, we may consider taking action against them. Leaseholders are also advised to follow the obligations set out in their lease.

Our Obligations: We encourage people to solve differences themselves if possible. However, we will get involved and work closely with them and other agencies to tackle more serious incidents of anti-social behaviour. If either the victim or the alleged offender is a Castle Morpeth Housing resident then we will investigate and take appropriate action.

Reporting anti-social behaviour: If you find that you are unable to resolve a problem yourself, a confidential report can be made by you, or on your behalf. When we have received your complaint, someone will contact you within two working days to arrange an interview to discuss the matter further. In the case of an emergency, such as the threat of or actual violence, an interview will normally be carried out within 24 hours.