Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Castle Morpeth Housing Website Accessibility Statement
The Isos Group of companies wish to provide websites that are easily used by our customers. We have sought to include a number of features that help with this and will keep the sites under review for any further improvements or additions that might be made.
If you notice something that can be improved while you are browsing any of our sites, please let us know by using the following link contact us
Using the Website
Overall
The design of our sites aims to meet the Priority A and AA guidelines of the W3C Web Content Accessibility Guidelines. If we make a mistake and you find a difficulty in accessing any part of our site, please let us know using the link contact us and we will seek to put things right.
All Isos sites use the same approach to navigation within them, with links set out at the top and left hand side of the site. There is an email link at the bottom of every page should you experience any problems.
Text Size
If the text size is too small or too large you can change it using the following instructions for your particular browser:
| For Internet Explorer browsers | a) Open the ' View ' menu with your mouse, or by pressing ' Alt'+'V ' . b) Select the ' Text Size ' option with your mouse, or by pressing ' X ' . c) Choose the text size you require with your mouse or by using the up and down arrow keys and pressing 'Enter' or by clicking on it. d) If you have Internet Explorer 7, you can also increase the text size using the zoom tool which is shown in the bottom right hand corner of the browser by a magnifying glass and 100%. Or go to Page in the top toolbar and select Zoom.
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| For Firefox browsers | a) Open the ' View ' menu with your mouse, or by pressing ' Alt '+' V '.
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| For Netscape browsers | a) Click on the ' View ' menu with your mouse, or by pressing ' Alt '+' V ' .
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| For Opera browsers | You can easily make both text and graphics larger or smaller using the numberpad ' + ' and ' - ' keys. Each press will increase or decrease the size by 10%.
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For more detailed information on changing your text size options permanently and for other accessibility settings available, please visit the BBCs Accessibility pages Opens in a new window.
Images
We include a number of pictures for illustration or interest, but all these are given appropriate descriptions in text ("ALT texts") as recommended by internationally agreed guidelines.
Print Friendly
We provide a print-friendly option for each page. Simple press the Print friendly link at the very top of the page. This will open up your print facility and will print only the content and selected images relevant to the text. This saves on paper and ink. Should you wish to print the entire page, logo's and effect simply use the print page facility in the drop down list in your browser.
Terminology
We try to write clearly and use everyday words for our information. We will try not to use abbreviations unless necessary and aim to explain things in a simple to understand manner, that will appeal to all users of the site.
Alternative formats
Any of our materials can be provided in other formats if you need them. These include:
Large print
Braille
Languages other than English
You can also use the following links - Babelfish Opens in a new window, Free Translation Opens in a new window, or Google Opens in a new window
Screen Resolution
The site is best viewed using a screen resolution of 800 x 600 or higher and is designed to be compatible with Netscape Navigator and Microsoft Internet Explorer version 4 onwards.
Unable to open a PDF?
Certain versions of Internet Explorer and Netscape Navigator don't allow PDF files to display in your browser window. To view them, hold the cursor over the PDF link and right click the mouse. Select "Save target as". Save the PDF to an appropriate location then double-click on the file to open it in the new location.
Other Languages
Information on this website can be provided in another format [large print or audio] or in another language.
Please contact: Customer Services on 0845 117 0020 (Lines open 8.30am - 5.00pm Mon- Thurs 8.30am - 4.30pm Fridays)
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