Finding a home

Castle Morpeth Housing has a number of properties to rent.

Paying your rent

Find out the different ways to pay your rent.

Reporting a repair

Report your repairs to us. We aim to resolve any issues as quickly as possible.

Safer neighbourhoods

Working together to tackle anti-social behaviour.

Compliments, Complaints and Comments

At Castle Morpeth Housing we aim to provide high quality services for all our customers. We have Customer Service Standards Opens in a new window, which explain the level of service you can expect from us. These standards have been agreed after consultation with our residents.

We believe that customers have the right to receive good quality service from us. We work hard to achieve this and welcome feedback on the service. We view any feedback as an opportunity to improve our service.

We have a Compliments, Complaints and Comments leaflet Opens in a new window which explains how to make a complaint if you are not satisfied with our service.

Alternatively, you can contact the Customer Service Team on 0845 117 0020, or fill in our online feedback form.

pdf icon Castle Morpeth Housing Customer Service Standards Opens in a new window